The customer support team has been very helpful in getting me set up with my account, they have also helped answer any questions I may had along way as well! They are always willing to help you out even if its something small like changing your password or setting options etc..
We've never encountered anything we dislike about this platform so far but it would be nice not having some of our favorite features from other platforms (like being able to create more than one user per device). This was great because before using stargates 365 i could only use 1 login/email address at once which caused issues when trying get access into different devices within seconds after logging off another computer / phone ect...