The product is advertised as new but has clearly been used or refurbished. Although the shipping box was not damaged, the plastic inside was broken and my laptop (HP Elitebook) would not dock. There is a small catch that was undone (loose inside) so every time I tried to "plug in" my laptop it wouldn't stay. Tried several ways but to no avail. For the price paid I was expecting a new working product but instead I got what I now have to return.
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