The first fan was installed by my contractor ($150) and the bearing was in poor condition. I called Hunter while he was still at my house and they agreed to replace him - and it's POSSIBLE to pay his fee. The second fan was installed by a contractor and worked great for about 5 hours. It was installed in my bedroom and started ticking in the middle of the night (2am). I decided to try a different speed and noticed sparks coming out of the engine case. I called Hunter again and support stopped me for an hour because I had an INCIDENT. She wanted me to take it apart and tell her the code and she was very rude. I explained that I paid for the installation and didn't know how to do it. After another half hour, she agreed to send another fan. I had to take photos of "sparks" from all angles and the mounting plate before they sent a replacement. The third fan is silent and I had to pay to install it. Hunter will reimburse me for an installation. I need another fan in my house - it will not be a hunter!
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