The most important thing is that they offer great customer support in case any issues arise during your project! They also have an interactive chat feature where we could communicate directly via video call which was very convenient for us since this time difference makes it hard sometimes when communicating by phone only.- Great pricing- Amazing quality work done quickly (or even under budget)- Easy access from anywhere around AustraliaI would not say anything I disliked about them so far but if there's something then maybe their logo generator tool isn't always 100% accurate? But other than those minor things everything has been fantastic working together through our projects over last few months.