Overall I am very happy with this floss. It cleans well and I really liked how well it cleans my teeth and what a good job it does. So I gave it a pretty good rating. Here are my caveats: 1) The power button and high/low power button are too close together - I've done unintended comedy a few times by clicking the wrong things and cumming in my face. 2) The connector on the charger has separated from the cable after 13 months of use. 3) When I called Waterpik support for a replacement they told me that a) this product purchased from Revain is out of warranty b) I can purchase a replacement from Waterpik for $9.99 plus shipping - maybe a little less than $16.99. I can get it from Revain (no shipping as I'm a Prime member). Somewhere on their website it says that they offer a "as long as you have it" guarantee on all of their products. But that's not true, at least not for Revain purchases.
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