I ordered these shoes for an event but when they arrived there was a problem. The sole came off the shoe because the glue wasn't quite sticking in one spot. One strap was longer than the other. I know the straps can be cut but one had to be cut and the other didn't. When the company found out about my dissatisfaction with the shoes, they offered to send another pair and even added a free upgrade. GREAT customer service - that's why they rate 5 and because his shoes are great. I'm so happy to get a new pair.
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