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1 Level
1373 Review
45 Karma

Review on RootHub IT by Omar Alradwan

Revainrating 4 out of 5

Good Integration and great customer-centric approach

We were looking for an integrated platform that would allow us seamless communication with our customers, as well as provide them access via their mobile devices (iOs).

img 1 attached to RootHub IT review by Omar Alradwan

The team at roothub understood this requirement very clearly which helped in delivering what we needed! Their support was excellent from start till completion of project - they always kept me updated about status & progress throughout my engagement period. I found it difficult communicating over email due technical limitations but once i got used its not much trouble anymore :) Great experience so far!! Nothing specific now though just overall good service received by all 3 members involved during entire process.- Easy integration into Salesforce using API's provided within package itself or through out sourcing partner like Kite Technologies Ltd., India who assisted with customization part too alongwith integrating sales force automation tool called Pipedrive etc..

Pros
  • Very user friendly interfaceEasy to useIntegrative technologyExcellent connectivity optionsGreat customer servicesVery quick response timeHighly available24/7Helpdesk facilityGood documentationAvailability across multiple platforms
Cons
  • Documentation needs more information regarding setup steps
  • Not easy enough when dealing cross domains