The alarm is always triggered whether it is activated or not. Simply lifting the lock will trigger the alarm. It hurts my ears and drives my dogs crazy. I have contacted Xena support and have not received a response from them. There is no phone number for support and you have to email them. I just have to get this thing out of the house. I will never buy anything from Xena again. Update: 12/01/2017 Xena Support replied to my email and helped to solve the problem. The internal alarm module was disconnected in transit, so it was cycled on and off. I've uninstalled and reinstalled the module and so far it hasn't disabled itself again. I canceled the return and will test it on the bike.
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