We work closely together to understand our clients' needs which are unique for each of their situations/processes at any given time within an overall project scope! They provide us great support by not only understanding what we need but also working collaboratively throughout every phase from initial assessment through implementation & training all along way till post-launch audits!! I cannot think about anything that is negative or would like changed because they have been so helpful during this process thus far (including after launch!).
My client has realized success right off bat without having much previous experience - just knowing there's someone who can help you out when things go wrong helps tremendously since it makes your job easier than ever before AND more importantly saves money while doing them correctly vs trying something new yourself first then going back if unsuccessful etc..