The best thing about this tool it's its simplicity to use; It has all you need in one place with no additional plugins or apps needed! I would love if they could add more integrations for other platforms like Slack but overall i'm happy how easy everything works together by using only 1 platform. Maybe adding some basic customization options so we can create our own templates/pages instead having them pre-made (which may not be exactly what your looking). Great product from great people who are passionate at helping their customers succeed every time!! We're solving client onboarding problems through creating an efficient system where clients get notified when someone opens up tickets related directly back into any ticket created via mii core.