I like that it is easy for my mechanic's shop, or any other business in need of an inspection system with me being able to access everything through our computers easily! It has not been anything bad about this software so far but we have had some issues when trying out new features which could be fixed if they would just listen more closely at their customer service department instead giving us answers as "we don't know" all too often!! We are solving problems by having better control over what needs inspected now than before where you were only given vague information regarding your vehicle needing work done etc..