When I had a problem with a ToyerBee device, I contacted their customer support staff for help. However, I thought that their reaction was slow and ineffective. It took several days for me to receive an answer, and when I did, the agent seemed unconcerned with my problem. I value excellent customer care, so this experience made me angry and disappointed. Although ToyerBee provides high-quality products, it is not worthwhile if your experience with their customer service department leaves you with a negative impression. Overall, I advise prospective customers to be mindful of ToyerBee's subpar customer service even though their selection of telescopes and optical equipment may be worth considering.