It's easy to use, has great customer service support when you need it (even at 3am), all of their features are well thought out and very useful for your organization needs; they're always improving them! I have never had any issues with this software since we implemented in 2015.
The only thing that could be improved would be if there were more reports available than just "Inventory" or even better yet - being able to create custom report types from scratch like our previous system did without having to upgrade everything every year! We've been using animalsfirst ever since its implementation because it offers us many benefits over other programs such as ease-of-use, ability to customize what works best within each department, etc.; also helps keep track of adoptions which was one of my main concerns before implementing.