Very good customer service, always willing to help out with any question or concern that we may have.The team is very organized in what they do which I believe helps maintain control over quality of product from beginning until end user implementation. Nothing as such, just need more people working there but their focus has been put elsewhere so not really an issue for us at this moment time! They handle pretty much everything related to our floral business. So far nothing serious enough where it's affecting our relationship (which by itself can be said when you find yourself having issues because your vendor does something wrong). If only all vendors are like them then maybe things will get better for everyone who cares about flowers but honestly no idea how difficult other businesses must struggle with similar problems. Maybe its because our volume compared to their competitors - so difficult comparison :P Just stick around them The whole team is very professional in their work, they are always ready to help you with any doubts that come up during your project's life cycle. They have great solutions for all problems we were facing at each step of our projects implementation (designing, manufacturing). I highly recommend them! It was an excellent experience working with this team. Their support helped us solving some issues related to material selection process which can be quite complex when dealing with 3D printing industry.