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1 Level
753 Review
68 Karma

Review on LiveSession by Samuel Blakeley

Revainrating 5 out of 5

Great for a customer support team that works from a computer that's not their's!

I love that we have been able see exactly what our users are doing without being there! We also like having quick access for any of us at anytime if they run into an issue or need help from another person who's not currently using their computer (like me).

img 1 attached to LiveSession review by Samuel Blakeley

There isn't much dislike since everything works great as long you know where things go once logged-in which makes sense because this system was designed by Google itself so its probably pretty good right? If anybody has questions just ask away here - support team will respond quickly within minutes sometimes even seconds!! Great customer service.

Pros
  • Easy to use, very intuitive.
  • Fast response time when issues arise; live staff available almost immediately upon request through chat feature in platform/website interface,
  • Great features such video conferencing etc., easy way too record sessions with clients via mobile apps &/or desktop versions depending your preference
Cons
  • Almost never