The best thing about this program that I love most was when they would send me emails letting my know what updates are being done for my account every few days which kept us informed as well! Sometimes it takes up to two weeks before some changes have been updated through google search or other sites but if there's something wrong such as keywords not showing high ranking then an email let's us know immediately so no waiting around too long.
There isn't much else I dislike at all, their customer service department has always given good information even though sometimes things take awhile from getting fixed since I'm located out-of-state; however once it does work everything works flawlessly without any problems at all. We found that using this tool helped increase traffic by over 90% just within 6 months.