Adapter was missing from my box. After many, many attempts, I finally got through, only 22 minutes late. When I explained my problem to the rude person on the phone, she kept asking for the number of the tree on the box. I had to explain to her several times that I was talking about a star and not a tree. Finally she understood and said she would mail it to me. I told her I need it now, I have an event at my house on Monday and I need it this weekend. She said they are too busy it's peak season now and they don't ship next day or second. I said sure it's the season and I need this adapter by sunday. She hang up. THEY HAVE TERRIBLE CUSTOMER SERVICE. I'll buy another star and run the extension along the tree trunk.
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