EDIT: Heardear contacted me to see what they could do to improve my experience. They were responsive and cared more about their product than many computer manufacturers. They sent me a new HDMI cable and a special dust filter. The new HDMI cable works fine and the dust filter is easy to install and should help keep the inside of the computer clean. I asked for a pre-created user account and they said they did it because some users find it difficult to create their own accounts. I'm glad they have a reason, but if you can, just reinstall windows and create a partition on the drive. If you can't, ask someone who can help you. I have to say I am very impressed with Heartear's support. Although I still don't understand some of their solutions, they were willing to interact with me as a customer and answer my questions and fix things that didn't work with their product the first time. The equipment itself is better than expected for the price. With that in mind, I've increased the star count from 3 to 5 (since 4.5 isn't an option). While this might not be a computer for those who aren't tech-savvy, Heardear's support is at least a good insurance policy to help them get there. My original review was not edited below. I do not understand you. When you open the box, you'll see a computer beautifully wrapped in soft foam rubber. Although the corner of my box was dented, the PC itself was not damaged. Along with the PC you get a power cord, an HDMI cable (which gave my computer red artifacts all over the screen so I won't be using it) and some manuals that I haven't read. The computer itself looks quite nice with chrome accents and an all-metal construction. To get inside you have to unscrew the two screens at the top or four screws at the bottom. There are no plastic clips here. There is very little space inside the computer. At the top you will find your main SSD and RAM. There appears to be a place to connect a 2.5" drive on the top panel and a dedicated SATA drive blank next to the wireless card. Interestingly, I had an HP sticker on the RAM. Below that is the CPU fan (and the only fan in the entire system) and a second m.2 SSD slot. The board appears upside down - heat rises, but the motherboard prevents the heat generated by the CPU escapes. Also, every port is upside down, except of course the USB-C port and headphone jack :) Maybe they installed the board upside down because they didn't want to add dust filtering, but instead wanted gravity to protect the system from dust. razor-sharp recordings and let dust or something else get in very easily. a pre-created account on your computer - let the user go with the help of an incredibly simple setup wizard. After resetting Windows (really, why would you give me a pre-created account unless something is fishy?) I ran into a few other oddities. 256GB SSD split into two 120GB drives in Windows. Unfortunately, they also placed a recovery partition between the drives, so I can't just merge them back together unless I'm doing a full reinstall of Windows. The mind is incomprehensible. The performance is exactly what you would expect from a budget mini PC with this processor. The fan overclocks fairly quickly but helps keep the CPU cool, which is good if you don't want a quiet PC. There seem to be some controls in the AMI branded bios, but I haven't tried messing with them at all. An SSD is fast enough for small files, but I expect any large data transfer will be slowed down to a bare minimum since there's no DRAM. I see the cache. On the plus side, this is an SK Hynix drive, which is a more established brand than I expected. The same applies to Samsung RAM. Both Gigabit Ethernet ports are RealTek based ports. And Wi-Fi is an older Intel-based card. I was able to play Overwatch on low settings and low resolution, not a great experience but to be expected with integrated graphics. The graphics are really designed for video transcoding and 2D work, but they will also be suitable for inexpensive games. For a computer that's pretty decent performance, easy to take along and upgrade, no dust filter, broken HDMI cable. , a preconfigured user account, a poorly partitioned SSD, and a flipped motherboard are all ridiculous. If you're ready to reinstall your own operating system and repartition the drive, littered with extra HDMI cables and not afraid to open up your computer and clean it up, then this mini PC is for you . For the average consumer, this probably isn't the mini PC for you.
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