I like how easy it is to use, the customer service is great and they offer lots of great features. The only thing I dislike about Cyberimpact is that it sometimes has problems with sending emails out. It's good software but I would recommend trying other options as well. There are many different options to choose from when looking for an email marketing solution. You can't go wrong with Cyberimpact. We were able to send out mass emails quickly and easily without having to worry about errors or missing information.