I like the ease of use, it is very intuitive and doesn't take long to learn how to use it. It's very easy for someone who has never used any type of computer program before to learn how to use it. The customer support is also great! They are always willing to help you with anything you need. There really isn't anything that I dislike about this product. If you are looking for an easy way to manage your cleaning schedule and keep track of who is doing what when, then this is the best option out there. I have been able to streamline my cleaning schedule and keep track of all of our employees' schedules.