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France, Paris
1 Level
713 Review
52 Karma

Review on πŸ—‘οΈ iTouchless 13 Gallon Automatic Trash Can: Odor-Absorbing Filter, Lid Lock, Battery or AC Powered, Black/Stainless Steel by Madison Dickinson

Revainrating 5 out of 5

stopped working! I called support!

I bought this to use as a diaper basket and it has been a real blessing. Even when it's filled to overflowing, we only notice an unpleasant odor the moment the lid is opened. Otherwise you would never know what horrors wait inside lol! Has been running on the same batteries since purchase. The pouches are easy to change and the detachable pouch ring is awesome. With a top back panel, the bag is secure and fully hidden. Not sure how much the carbon filter helps but what bothered me the most was the smell when the jar was closed and for that purpose it works great! As an added bonus, the device looks amazing! Update: I've been using it daily for about six months and it's a workhorse! Still runs on the same batteries I bought when I got them and blocks diaper odor just as effectively! Update: After doing a great job since November of last year, a few weeks ago the lid decided to suddenly and completely drop me! I thought the batteries were finally dead so I replaced them with new ones and nothing happened. No light, no movement, nothing. I almost decided to just write it off, but figured I might as well give customer service a try. I emailed them a screenshot of my original order and a description of the problem. To my pleasant surprise, I received an email within 24 hours with an incident number and telephone instructions for service. I called thinking they would want me to send a cap but they surprised me by saying their policy had changed and I would only have to pay $9.95 for service/shipping and handling and a new cap would be shipped. They definitely didn't want to give the old one back. As it would have been more expensive just to send them the original cap I had no problem paying the toll. About a week later I received my new hat! I really can't say enough about the quality customer service I received from itouchless. Everything was very easy and that's why I'm leaving my five star rating! If you found this review helpful, please upvote it. If something is missing or you need more information, just ask. I am writing this in the hope that it will help other buyers make their decision when there are many similar products available for purchase.

Pros
  • Wide range
Cons
  • Reliability