The team is very professional, knowledgeable about their field of expertise (energy efficiency) as well has good communication skills to help us understand our needs for future projects/plans we are working with them now or will be doing soon! I believe they have been able solve all my questions regarding new building project that i am currently involved into at this moment - but it's still too early yet since there were some minor issues here &there which was solved within few days time frame after contacting customer support department via email only once during initial interview process.- not sure if any other benefits from using these guys- so far nothing really bad happened while dealing wth em thusfar.