The product arrived on time. However, I only opened the box a few days later when we wanted to mount it on the railing. The zippers described were not included, as was the hole punch. We didn't have time to return the item as we had already picked up our new kitten. So we went to the store to buy these items. Didn't see a way to contact seller as I want a partial refund for items not included and need to run out and buy them. Had the items described been included this would have been a 5 star rating. The railing protection itself is of good quality and protects pets or small children from breaking in. Once we had the necessary items to install, they were easy to install. However, please note that when ordering, please open this product immediately upon receipt to check the contents, as you may need to purchase installation items separately.
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