I had enough of everything to get this lighter to work, changed the flints and made sure the wick was positioned correctly. Rio has approved my return, but I have to pay for shipping. When I called the number provided they said they were unavailable. I wanted to order another one, but decided against it. Update my refund was $2.98 so I had to pay with $5 plus shipping which cost me $17.98 for a lighter that didn't work. I bought a lighter locally and was told Zippo supports their work.
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