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Estonia, Tallinn
1 Level
759 Review
53 Karma

Review on HomeCraft by Staxy Asedr

Revainrating 2 out of 5

The HomeCraft Online Store Provides a Discouraging Purchasing Environment

I had the displeasure of shopping at the HomeCraft online store not too long ago, and I have to tell that it was a really aggravating experience for me. Their products may be attractive and well-designed, but the customer experience on their website leaves a lot to be desired. To begin, there is a lot of unnecessary content on the page, making it difficult to navigate. It took me an inordinate amount of time to find the things that I was looking for, and even after I did, the descriptions were vague and did not provide any assistance. Due to the fact that I was unable to get the information that I was seeking, I wound up buying a product that was inadequate for my requirements. To make a bad situation even worse, the process of checking out was a complete ordeal. I had to submit my billing and shipping information numerous times, and even after that, I was still uncertain as to whether or not my order had been processed successfully. It was a trying experience that required a lot of my time and energy but ultimately left me feeling irritated and unfulfilled. In general, I think it's best to stay away from the HomeCraft online store if at all feasible. The pain of dealing with their website is simply not worth it, regardless of the possible high quality of the things they sell. If you really have to buy something from them, my recommendation is that you do so in person or through a separate merchant.

Pros
  • Superior assistance to customers
Cons
  • Website with too much clutter Checkout procedure that is inefficient