Header banner
Revain logoHome Page
Ronald Bleimeyer photo
1 Level
820 Review
35 Karma

Review on πŸ–¨οΈ Epson Expression Photo HD XP-15000: Wireless Color Wide-Format Printer with Amazon Dash Replenishment, Unleash Your Creativity! by Ronald Bleimeyer

Revainrating 1 out of 5

Faulty printer and poor Wi-Fi performance

I would not recommend this printer to anyone. For the price I was expecting a stable printer with good quality. The initial setup of a wireless network with a Mac took us 45 minutes on the phone with Epson's tech support. That's how it worked. It worked for a couple of weeks and then the printer frequently lost its Wi-Fi connection, although our internet is a high quality cable and very stable. We would have to power cycle this printer to restore the Wi-Fi connection. Then after 6 weeks it stopped working completely. After another 45 minute chat with Epson they said there was a hardware failure and we should send it back to Epson and have it fixed. Less than 2 months after buying a new expensive printer, they offer us to accept the refurbished device. Eventually Epson said they would send a new one. We got a new one and, as usual, called tech support to set it up to communicate wirelessly with the Mac. It turns out they forgot to send the factory ink cartridges in this replacement printer which are required for the initial setup. We have Epson cartridges designed for this printer, but they must be the ones ENTERED INSIDE THE PRINTER for the printer to begin the initial setup. After another 45 minute call, Epson now says they need to send us new printer ink cartridges to print at least one sheet of paper, even though we only bought Epson ink cartridges for this computer. After weeks of not having printers for our shop, we now have to wait for another shipment from Epson. We will then have the next 45 minute call to set it up. This painful and costly experience brought too many headaches - all because of Epson's shortcomings and failures. We will not buy Epson again.

Pros
  • Excellent overall performance
Cons
  • Only available in black