I like that there is always someone at work when you need them during normal business hours! It's super easy for our customers who call in with issues or questions - they have immediate answers from people right here every time!! The only thing about it we dislike now are all of these new changes/updates being made lately which makes things much harder than before (and very frustrating!). They want us out so bad their own employees don't even know how to use some features anymore. Please do your homework first if this seems appealing because many benefits will be lost once gone through without proper research beforehand. !