I like how easy it was to use this machine for my business as well as other businesses we work with at our facility! We have been able to get information from several different areas within an industrial building without having multiple devices or people running around trying to figure out what needs done next by who? The only thing i dislike about using IDE are sometimes there can be some lag time between when something happens vs being notified via email/text message but its not too bad most times if anything goes wrong they usually let us know right away so thats good enough service :). Easy accessability throughout all departments & everyone likes working together through these programs because no one wants their job taken over since someone else knows more than them which saves money overall!!