I like that it allows me to create bots for my website easily, as well as having integrations with other services such as Amazon Alexa or Slack! It is relatively easy to set up bot conversations through this platform using simple programming languages (Python/JavaScript). The support team can also be very helpful when you have questions about anything related to Iris. Sometimes there are delays in responses from customer service which makes things take longer than expected. That said, everything else has been great so far!! Make sure your budget matches what you want out of this tool - some people will find they get more use out of their investment if they don't need all features included at first. We're solving problems by creating an interactive experience between our customers and employees via chatbots. I like that it can be used in multiple ways, as a standalone chatbot or integrated into an existing website or mobile app. It was easy to get started with, and the support team is very responsive. The platform is not as flexible as some other platforms out there, but it is still a great option if you want something simple. We are solving customer service problems by creating a more personalized experience for our customers.