I like that it is easy for both managers & dispatchers as well has firefighters, because we all know how hard this job already gets! It makes our life easier by reducing paperwork which means less mistakes are being made when filling out reports or submitting them digitally through emailing/sending in via text messages (which saves us paper). The only thing i dislike about Eso fire incident management system is sometimes you have too many choices at one screen making things confusing with what information needs inputting next etc... but other than those issues everything else works great!! If someone was looking into getting something similar please make sure they ask questions prior purchasing anything especially if price seems good enough then go ahead anyway unless there's an issue such problem difficulty installing ect..