It has been very helpful, I really like that it gives me alerts for things such as malware/attacks or if there are vulnerabilities etc. Also its good because we can check all our devices online without having too many people around us! Nothing yet but maybe could use more reporting options? Could also make some improvements to the user interface which would help. Have had no problems so far, everything works great and the customer service team answers your questions quickly and effectively! We have a few small issues regarding some old software (an older version of office) but they were sorted out pretty quick.