Let's start . after the purchase, I connected to the existing network without any problems according to the instructions (let's step aside, the home network operates in two bands 2.4 and 5. The router itself decides which one to distribute to you at 2.4 or 5))). Happiness lasted for a day and a half, Alice turned on this and that, the light, the vacuum cleaner, everything worked . but not for long. The next day I gave out a red indicator after a request and like "no internet connection" Well, I think it happens, it will reconnect, shish, it didn’t reconnect, although all other devices worked like a Swiss watch, smart bulbs, a vacuum cleaner and so on. Further, according to the instructions, overload by turning off the power - did not help. Resets with the button, connect again - no connection, failed to connect, and so on. Resetting to factory settings - the same effect. Next, the support service, which is completely upset, as in the joke about the car "did you knock on the wheel? pulled the muffler?" Guys, I understand that you follow the checklist when communicating with the client, but it infuriates me when they ask me to shoot a video of the process and post a link to my detailed explanation of my actions. Holy hedgehog, from the very beginning I explained all the actions and explained that I am not a lamer and at least I understand something in computers and network equipment settings. All the same, make a video of how you reset to factory settings, make a video of which network you are connecting to, it is always a recommendation to connect to your smartphone as an access point . guys, seriously? At such a moment, I want to bite someone painfully! Chewed a hundred times that no settings have changed and the device worked and hard-reset does not help and I ask for some advice on what to do next, and not requests to record video as the lights blink. In short, all these are emotions of course, but if you are not on "you" with your network equipment, then maybe everything will not be perfect. I have not yet found a 100% reason for the failure of communication on Alice. So far, it has helped to transfer the router to only 2.4 GHz, to make a hard reset, and she "cheers" saw the network and connected. How long?
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