I don't know why Revain is asking me about the 'softness' of this product. (?) This is a reliable product. Easy to install if you *only* use drywall screws. I came across a wood stud in one hole and had to drill a pilot hole for that screw as the package only included the screws that came with drywall anchors meaning it didn't have any wood screws with sharp ends. . (Though honestly I'd drill a pilot hole in my rack even if there were wood screws.) The brushed nickel looks really nice and the mounting template fits perfectly. In addition, it is a reel large enough to easily accommodate new large/mega-sized TP reels. (That's why I had to replace our roller. Ha!) A quality product. Was it worth the money.
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