It is very user friendly, easy to use for both clients as well as employees! The customer service team are also great at getting back to you quickly with any questions that may arise. I have not found anything yet which i dislike about this software - it's been an amazing tool so far! We've used pushforms in our business since we started up over 3 years ago now and never looked back! They helped us collect survey responses from customers all around Australia without having to physically visit each of their locations (which would be costly!).