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b.telligent Review

4

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Professional Services, Emarsys Consulting

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Description of b.telligent

b.telligent is a consulting company specialized in establishing and improving business intelligence for enterprise segment clients with a large customer base.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Excellent experience with both client services & sales teams

The support from the team has been excellent - nothing to dislike here. I've used them as an agency for several years, but when our contract ended we wanted to move to direct hire at B.Telligent. It's been a smooth process (no issues so far), but I would like to see some more transparency around pricing. We're looking at hiring multiple people and it was unclear what their rates are. I'd also like to be able to request a bill upon completion of work, rather than waiting until after the billing…

Pros
  • Great customer service
  • Excellent PM tools that let you keep everyone up to date with changes or approvals along each step.
  • Flexibility about working remotely if necessary
Cons
  • Not bad

Revainrating 5 out of 5

Great tool for identifying products/features across many use cases

I like that it's relatively easy to implement, especially if you have experience working with BI tools from other platforms (Excel). It also has very good support which helps when getting stuck. Some of the features are only available through an account manager, but there isn't anything wrong with using them as long as they can be managed via phone or email. We're trying to increase our ability to make informed decisions about product selection by providing actionable data points to sales…

Pros
  • Easy implementation; great dashboard functionality for executive level staff who aren’ t familiar w/BI software in general yet want some basic information without having access or desireβ€”to learn SQL queries
Cons
  • Some difficulties

Revainrating 5 out of 5

Experience & Outstanding Delivery with Faster Time-to-Market

We've been using them to improve our existing BI platform (SAP B1) by designing better user experience, exploring new technologies like AI/ML etc., solving complex problems related around data availability / governance issues from time-to error rate perspective or latency of getting realtime insights out as compared against historical reports available within SAP system itself! Would have loved if they can integrate more frameworks apart HANA & RASPBI platforms which were not possible at this…

Pros
  • Knowledgeable; responsive when questions arose.
  • Great customer service in terms answering emails promptly before work day began for early morning calls made during weekday business hours

Revainrating 5 out of 5

Great for Analytics & Dashboarding capabilities

We were able to use B2B data, such as sales pipeline information from our CRM system into BI dashboards so we could have better visibility of performance metrics across multiple channels (web/email). The support team was very helpful when I needed assistance getting set up or questions answered about how best to utilize their services within my organization's needs! There really isn't much that one can say against this product if you are looking at it purely through an analytical lens - however

Pros
  • Easy setup for basic analytics with good user interface design / usability experience in general..a bit too simple minded though perhaps due primarily only being limited towards business intelligence instead of having full fledged ETL capabilities like many competitors offering similar solutions today? Also easy integration between SFDC & Salesforce is definitely useful here also along side various 3rd party integrations offered elsewhere..easy way for tracking customer engagement trends over
Cons
  • Some problems