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babelforce Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Development, Application Development

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Description of babelforce

babelforce is no-code automation platform allowing non-developers to self-manage any kind of integrated communications process. Essentially you can create and manage almost any business process where calls and communications meet other tools. It is easy to get a CRM or a telephone system or a ticketing solution. What is hard is to create and manage the data and process flows across all these. With babelforce you forget technical contraints and leave silos behind. Instead a non-developer who is close to the process can create whatever flow is needed and change it any time. babelforce is used to solve all kinds of problems where communication with customers is needed: customer care, support, debt collection, retention, reactivation, sales.

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Type of review

Revainrating 5 out of 5

Great tool to boost productivity and efficiency

I like that it's easy for people who aren't tech savvy, or don’t have much experience with software programs (like myself)to be able use this program without having problems understanding how everything works together in order make changes when needed! It has been helpful not only as an employee but also being used by supervisors/ managers at my work place too because they are more familiar using Excel than doing all their own phone calling campaigns etc., so now we're just helping them do what

Pros
  • Very user friendly; no need to think about your job if you can simply click "send" instead ! :) Also very quick response time from customer service representatives is wonderful even better since these days most companies expect answers fast..and well.BABELFORCE IS A GREAT EXAMPLE OF HOW TO DO IT RIGHT