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Citibeats Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Analytics, Analytics Platforms

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Description of Citibeats

Citibeats makes sense of citizen opinions and gives meaning to your data. Citibeats AI Analytics Platform quantifies social opinions and identifies the most relevant concerns and trends to help leaders make informed decisions. Our technology has been developed with MIT and Singularity University, and awarded by the UN and EU. Our solutions are used by the public sector, tourism, mobility, finance and insurance industries. They use Citibeats to discover, categorize and compare information from various data sources such as social networks, live chat portals, civic platforms or CRMs. Know Better. Act Smarter.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Very user friendly and great analytics tool to track usage of various products

I like that you can easily filter what type or category is most important for me as an employee, but also how much it's being used in other functions such us marketing/advertising - so we know when something needs attention! Also love all those graphs within each product page which make analysis very easy especially from mobile devices (which are always at hand). Nothing really dislike about this software because everything seems good enought right now; however more features may be added into…

Pros
  • Very user friendly
  • Easy to navigate through different pages&ltbr/
  • The support staffs have helped tremendously whenever there was trouble encountered
  • Great looking interface graphics
Cons
  • All fine

Revainrating 4 out of 5

Best free tool for tracking team performance

The customer support is very good and they have really helped us in building our product with some great features that are most relevant for us. Also, it's free! But I would like more integrations. It could be helpful if there were more APIs available (especially when you're looking at integrating with 3rd party software). And the mobile app should also integrate better with other products we use, as well as third-party tools such as Slack or Jira. We've been using this tool since 2016 but…

Pros
  • Free
  • Easy setup/integration process
  • Great Customer Success TeamHelpful guides & tutorials
Cons
  • Mobile App needs updates.
  • Not all platforms supported

Revainrating 5 out of 5

A great tool for tracking your citizens

I like the way it displays data in a way that is easily understood. As a data analyst, I love when I can get data into a format that I can use to help make decisions. I also love how it aggregates data and makes it easy to aggregate data down to the city level. I dislike how hard it is to use. It is clunky and hard to navigate. I use Citibeats to find out what's happening in my city. The data is easy to get out of the dashboard and into a format that I can use. I use the data to find out what's

Pros
  • Using this tool allows me access information about others' views without having them come directly at you face to face or call/texting your cell phone number for their opinion which would take up more than needed resources if done regularly throughout an entire year
Cons
  • None