It has helped me to track my work in an organized way, which I have been doing since its release more than 10 years ago now! The interface is easy for users of different experience levels (and languages) - it's very intuitively designed as well so you don't get lost along with time while using this software tool. There are no downsides at least that i can think off right away; however there might be some features missing compared other similar tools out here such us JIRA or Asana etc., butโฆ