Cloud PBX is an internet-based phone system. Traditional legacy systems require hardware and installation, must run on site and come with significant management and maintenance challenges, as well as increased costs.
I really like that all of our extension lines are connected to one main number (we use it for both internal offices). It also makes voicemail forwarding very easy! We can't seem able get callers from outside areas transferred over easily though. Make sure your caller ID settings match what you want - we had issues when people called in without knowing they were calling us even if their area code was correct but not ours!! Also make certain there's no hold music or greeting during transfers/when
Pros
Very responsive customer service reps ready 24 hours /day 7 days week which i appreciate most ; )