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CommandPost Review

4

Β·

Very good

Revainrating 5 out of 5Β Β 
RatingΒ 
4.8
Marketing, Public Relations (PR)

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Description of CommandPost

CommandPost is a Monitoring, Measurement & Insights (MMI) tool for managed social communications.

Reviews

Global ratings 4
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  • 4
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Type of review

Revainrating 5 out of 5

Easy to use and great platform for engaging customers

I like that it's easy to use once you get used to how things work with this platform; as well as all of their integrations which makes everything very seamless! It would be great if there was some way we could see more detailed analytics about what our followers are doing after they click through from one post or another in order to make better decisions regarding future posts/tweets etc. The ability to track performance metrics such as impressions, engagement rates, reach and other key KPIs…

Pros
  • Easy for anyone even non technical users at organizations (like ours) who don't have dedicated IT staffers.
  • Good visualizations showing trends within data sets over time:
  • High volume content posting capabilities via API integration into Salesforce Marketing Cloud suite
Cons
  • Some cons

Revainrating 5 out of 5

Great tool for customer communications

The ability to have all communication channels in one place makes it easy to see who's contacting you across your organization as well as within each channel itself! I wish there was an easier way to create groups of people or teams that could then be assigned messages from other users/groups so they don't need access to post directly into my account anymore. This would make things much more efficient when managing multiple accounts with different team members. It really allows us to keep track

Pros
  • Has great customer support
  • Very intuitive interface for posting, replying & searching posts
  • Easy integration w CRM system (Salesforce)
Cons
  • Some difficulties

Revainrating 4 out of 5

Great Platform for creating Dashboard Insights

The ability to create custom dashboards that have all of your channels in one place with easy access from any device via mobile or desktop web browser has been my favorite feature so far! I love how easily you can set up alerts/notifications across multiple platforms like Slack / Teams etc using this platform too which makes it easier than ever before when managing large teams globally as well!! Would be great if they added more integrations such as Salesforce Marketing Cloud - would make…

Pros
  • Customizable
  • Powerful analytics toolset for marketers & business users alike.
  • Easy integration wth sales force CRM
  • Mobile friendly, responsive designGreat UX (User Experience)
Cons
  • Lackluster support.
  • Limited numberof apps available currently

Revainrating 5 out of 5

Robust platform if used appropriately

We use this to manage our Twitter posts so that we can easily view stats about each post as well as track which keywords are driving traffic towards our site from various sources including Social Media. Their support team has been very helpful when I have needed assistance with any of their products. While many offer similar features at lower prices it's nice having such robust tools under one roof. They're not perfect but they do what you need them to do without getting in your way or…

Pros
  • Support staff is incredibly knowledgeable
  • Allows me an overview my campaigns (Twitter, Facebook) together
  • Abilityto run different types within same campaign simultaneously(tweets/adds etc.)Great service overall!No dislikes : )
Cons
  • Almost everything is ok