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Customer Experience Program Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Marketing, Online Reputation Management

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Description of Customer Experience Program

To Your Success has delivered customer delight and business insight. Millions of cookies, millions of nuts and millions of candies have led to stronger customer relationships.

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Content Creation Tool That Tracks All Metrics

The ability for the tool to understand how customers are feeling or thinking about our brand. This is such an amazing tool that we cannot live without! It allows us as people who work in social media marketing and content creation to be more efficient by creating relevant blog posts and engaging with our audience while also tracking all of our metrics. I don't think there's much else you can ask for from this program. We've been able to track where people are coming from and what they're…

Pros
  • Easy way at seeing exactly whose engaged, interested etc.
  • Ability find out why someone clicked
  • What platform did it come through (Facebook Messenger)
  • Where was traffic generated? Google Search/Bing search engine / Amazon product page link click via email links ect.etc..ect
Cons
  • Would love if customer

Revainrating 5 out of 5

Great software - Helps keep track & plan Customer Experience

The platform is quite easy to use. It's very intuitive and provides great insights into your customers' experience. I like that you can run reports by any time range or by any date range. You can also see if there are any trends in the CX program over time. I wish it was possible to export data so I could share with other teams. If you're looking for a tool that helps you understand your customer experience, this is one of the best out there. We've been able to get a better understanding of our

Pros
  • Ease at learning new features available within each system section making everything easily accessible.
Cons
  • Some cons