The best thing about this software is that it allows us all in our team, including developers or administrators (or both), see at once what changes have been made by other members of my organization without them having access only their own work area! I would like sometimes more options for customization - just as we can do using Excel templates but not always possible through web interface; maybe some kind off template editor? It's very easy-to use even if one does not know programmingβ¦