I like that it allows me to use my existing Outlook account, but adds functionality so we can actually view emails easily without having another device or service required! The only thing about this system is you have some features unavailable unless your organization has those other systems (Sage CRM). For example - creating reports using Google Sheets isn't supported by DO yet; however Sage 360 does support them very well & would be great if they added more functions within their productโฆ