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Direct Tech Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Supply Chain and Logistics, Demand Planning

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Description of Direct Tech

Direct Tech provides software and services to help multi-channel retailers and wholesalers with merchandise and inventory planning to help with sales and gross margin, in-stock inventory, and manage overstocks and cash flow.

Reviews

Global ratings 4
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Type of review

Revainrating 4 out of 5

Awesome customer Service and Friendly Staff

We use DT for our wholesale/retail account which is great it makes my life so much easier having them do all of this behind me as I work from home full time! They are very fast at replying back when we have questions or concerns they can be contacted 24 hours 7 days per week via phone call text email fax etc really helpful if you need someone immediately available that day!! Sometimes its hard contacting their support team but i think thats due moreso because there isn't anyone always online…

Pros
  • Very responsive customer services reps prompt replies to emails in general, good pricing options & shipping ratesEasy checkout system with multiple website integrationFast response rateEffortless order trackingCustomization ability
  • Lackluster product selection (although improving)
Cons
  • Product availability seems limited compared wth competitors

Revainrating 5 out of 5

Direct Technology Solutions makes my life easier and more efficient

It's easy for customers who are unfamiliar or new at using it; as they can see their orders easily which is great when you're trying figure out what products your customer wants! I wish there was an option where users could add notes/comments about each order that would show up later but not right away so we didn't have duplicate entries of information showing online if someone had ordered twice by mistake (same SKU). We need this because sometimes our clients will forget something from one…

Pros
  • Easy to use
  • Great Customer Service
  • Fast turnaround times in production
Cons
  • There are troubles

Revainrating 5 out of 5

Review about Ordertrux Warehousing Software

I love that you can add multiple locations into one warehouse so it's easy for me as an employee to know where everything is at any given time! It also helps us keep track of stock levels across our stores which has been incredibly beneficial this year especially during COVID-19. There are some features (like adding new products) that require more training than we've received from them thus far, but they do plan to expand their training soon enough. The platform itself isn't very intuitive…

Pros
  • Great organizational software
  • Can be used in storefront & retail environments both online
  • User friendly with great reporting functionality availableCons : Not fully web browser compatible yet
Cons
  • Not bad

Revainrating 5 out of 5

Great Customer Service - Very Pleased with Direct Tech

I can see all of my items that are available for purchase at any time as well as how many units each item has left until it's out of stock. It is also easy to search by SKU or UPC code when doing an order. The program sometimes freezes up but this goes away after about 10 seconds so not much trouble there! We use direct tech daily because we have thousands of products which makes managing our orders very simple. I like the ability to adjust the stock levels for each item, and also the…

Pros
  • Easy access from anywhere with internet connection you do NOT need special software installed in your computer..it works straight through web browser (firefox) just fine!! Also great customer service support team!!! Very responsive & knowledgeable people who care deeply abut their customers' needs/wants..I highly recommend them!!!!
Cons
  • So-so