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eSoftware Associates Inc Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Professional Services, Power BI Consulting

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Description of eSoftware Associates Inc

eSoftware provides service to businesses primarily in North America. A lead provider of Excel programming and training, it offers custom solutions for most needs: MS Office consulting, SQL Database development, expert SharePoint implementation & development, or on-site training services.

Reviews

Global ratings 4
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Type of review

Revainrating 4 out of 5

Extremely Pleased for 11 Years and looking forward

I have used this software since 2010 - they are very reliable with their product as well as customer support! No issues at all that we've experienced so far during our 10 years using them (2nd year now). They do what you need without hassle; always up front about everything from pricing through project management/supporting documents needed throughout your contract process. When something does go wrong after several months into an existing relationship however there is nothing but trouble…

Pros
  • The software is very easy to use, it offers all the required functionality we need and the pricing is fair as well
Cons
  • I don't dislike anything about their software at all

Revainrating 5 out of 5

eSoftware has been a great experience for us.

In our experience, it has been a great experience with eSoftware. It was simple to get going with the demo account and the team is very helpful and responsive. They had worked with companies similar to ours before so knew what we would need to make it work. We also liked that they have regular office hours and you could see them when they weren’t busy. We did find that the initial cost was higher than some of the other providers, but it ended up being worth it in the end. We also liked how…

Pros
  • You can try the system completely risk-free
  • Easy to start up
  • The support team is excellent
Cons
  • There are several steps to creating a trial account
  • The documentation is sparse at times

We had a small business website built in Squarespace years ago and after multiple redesigns over the past 4 years decided to try something new. After talking to a couple of other companies, we found that eSoftware was recommended to us by a friend who said they were a great fit for us. They have been fantastic! They are prompt, flexible and knowledgeable. It took them only a week to customize our site and add additional functionality (Google Maps and Lead Capture) to give us a complete…

Pros
  • Quick and easy install with little hassle
  • Easy to work with, quick responses and excellent knowledge of what they do
  • Great customer service
Cons
  • Their pricing is higher than others
  • The free version does not include many features

They helped us with implementing an application which has some complex requirements. It was not an "out of the box" solution but required customization to fit our specific needs. eSoftworks Associates was very helpful and responsive in developing a solution that fit our unique business needs. They provided us with project management, customizations, support and services. We've worked with them for over 5 years now and they have proven themselves as dependable professionals who help us get the…

Pros
  • Great customer service and quality work product
  • Able to customize products to fit our particular needs
Cons
  • Inability to add additional features as needed