Forsa is extremely user-friendly, it's easy to add new products from all over Europe (and beyond) without having any specific knowledge of shipping rates or tariffs! I think that their customer service could be improved - sometimes there are delays in getting replies back when you contact them via email for support queries/issues etc., but rest assured they do listen very carefully at every stage until your issue has been resolved :) We've only used this software so far with our own EUβ¦