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Freshdesk Mint CTI Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
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Description of Freshdesk Mint CTI

Combine the best of two worlds: integrate the power of PureCloud with your Freshdesk Mint environment. This omnichannel integration sets a new standard for CTI’s, empowering your team far beyond what you’re used to. Your team will be in full control of all interactions needed to optimize the cx of your customers

Reviews

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Type of review

Revainrating 5 out of 5

Great Call Center Software for Small Businesses

I like that it is easy enough so anyone can use this tool without any training or support from us! It's also very intuitive which makes using fresh desk much easier than other call center softwares out there (which are usually more complicated). The only thing i dislike about mint cti was when we had some issues where our phone system would hang up during calls but not disconnecting them - even though they were still connected through live chat/webcam etc.. We solved those problems by adding…

Pros
  • You get access to tools necessary if used efficiently will greatly improve productivity , efficiency among others :) And most
Cons
  • Almost everything is ok