iAM for Management Review

I like that it makes my life easier as an ITSM professional - you can see all of your tickets at one time, assign them or resolve by creating workflows. The layout could be more user friendly so there are less clicks required from me when entering ticket details in order to find relevant info quickly (I am using Microsoft Office 365). It is great being able to get status updates across multiple teams/departments within our organization without having have people manually checking their inboxes

I like that it is very user friendly, allowing me to easily navigate through all of its features without having to spend too much time figuring out how to use them. It's also extremely customizable which makes it easy to create my own workflows or customize existing ones as necessary. There are some things about this software that could be improved upon but nothing really major. The price can seem high at first glance so we were hesitant in purchasing it initially; however after using it for…