It's very user friendly, simple to use for both clients and employees. The reporting capabilities are great! Very helpful with tax compliance issues as well as being able to view historical data which can be used in future filings or audits. We have been using this system since it was first released back around 2013/2014 but we've only recently started seeing some improvements when they added support for mobile devices (phones).
There aren't any major downsides other than that our currentβ¦