I like that it can be customized, however sometimes certain modules need more training for new users in order to get them up-to speed as fast they should be with these kinds of programs; otherwise you are left playing with your own devices or using paper forms which may not always solve problems when there's an electronic record available if needed at any time! Our organization has been able to decrease our manual processes by over 20% thanks to this software since we started working togetherβ¦